Posts tagged as:

zappos

Working the Front Line

September 23, 2010

We’re on a two-day retreat today and tomorrow discussing a number of things, many of which of course I can’t talk about.  However, one of the things that did catch my attention was a comment by one of our presenters today, Bill McDonald, former CEO of McDonalds Canada. He liked to tell stories, and one [...]

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Canada’s Exchange Rate Forecast

July 26, 2010

If you live in Canada as I do, one of the things you end up paying a lot of attention to is our exchange rate with the United States.  Whether my wife is buying shoes from Zappos, or I’m buying books for my Amazon Kindle, or I’m talking to my brother about buying inventory for [...]

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Book Review: Tony Hsieh – Delivering Happiness

July 11, 2010
Thumbnail image for Book Review: Tony Hsieh – Delivering Happiness

My wife found Zappos before I did.  No surprise, I suppose, given her undying fanaticism for shoes.  She told me about it the first time she used it, impressed with their extraordinary customer service, and has been returning periodically ever since.  I was caught off guard when the company was brought up as an example [...]

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