August 11, 2010
I was pondering last night, after writing the first two parts of my overview of the Edmonton Folk Music Festival, how do they do it? How does a mostly volunteer organization continue to produce a music festival that is revered by artists, flocked to by volunteers, and has such an ardent fan base that it [...]
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July 28, 2010
One of my most popular posts to date was about customer service at Sears versus Home Depot. Well, as luck would have it, I have another tale of woeful customer service to tell. The result is really the same, though – the company with more employee empowerment and trust wins; the other loses. To set [...]
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