July 28, 2010
One of my most popular posts to date was about customer service at Sears versus Home Depot. Well, as luck would have it, I have another tale of woeful customer service to tell. The result is really the same, though – the company with more employee empowerment and trust wins; the other loses. To set [...]
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July 22, 2010
Does the magic of good customer service amaze you as much as it does me? This week my wife and I had two very different customer service experiences. On Monday afternoon, my wife was in a Sears store (I probably don’t want to know why), and comes across a light that might work for our [...]
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