August 11, 2010
I was pondering last night, after writing the first two parts of my overview of the Edmonton Folk Music Festival, how do they do it? How does a mostly volunteer organization continue to produce a music festival that is revered by artists, flocked to by volunteers, and has such an ardent fan base that it [...]
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July 22, 2010
Does the magic of good customer service amaze you as much as it does me? This week my wife and I had two very different customer service experiences. On Monday afternoon, my wife was in a Sears store (I probably don’t want to know why), and comes across a light that might work for our [...]
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