July 19, 2010
2020 Workplace (Jeanne C. Meister & Karie Willyerd, 2010) is another book I saw sitting on the corner of our Training/Development Manager’s desk (note to self: she costs me a lot of money in books). It had to wait a couple of weeks while I finished up some others, but once I started reading it, it was tough [...]
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July 11, 2010
My wife found Zappos before I did. No surprise, I suppose, given her undying fanaticism for shoes. She told me about it the first time she used it, impressed with their extraordinary customer service, and has been returning periodically ever since. I was caught off guard when the company was brought up as an example [...]
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