From the monthly archives:

July 2010

Business Analytics

July 31, 2010

No matter what industry your business is in, or what size it is, you should be assessing how it is doing on a monthly basis using some form of business analytics.  My daytime employer is one of the larger poultry processors in Canada, and we of course produce a bevy of financial and operating reports [...]

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Customer Service II – Another Winner, Another Loser

July 28, 2010

One of my most popular posts to date was about customer service at Sears versus Home Depot.  Well, as luck would have it, I have another tale of woeful customer service to tell.  The result is really the same, though – the company with more employee empowerment and trust wins; the other loses. To set [...]

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Blockbuster Irrelevance

July 27, 2010

I saw the funniest mini-article in today’s Metro News that I’ve read in a while.  Netflix recently announced they’ll start offering streaming movies to Canadians in the fall, and in an “attempt” to combat this, Blockbuster Canada announced an unlimited monthly rental movie pass. I find it hard to believe – and inexcusable – that [...]

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Canada’s Exchange Rate Forecast

July 26, 2010

If you live in Canada as I do, one of the things you end up paying a lot of attention to is our exchange rate with the United States.  Whether my wife is buying shoes from Zappos, or I’m buying books for my Amazon Kindle, or I’m talking to my brother about buying inventory for [...]

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Crowdsourced Music Video Projects

July 25, 2010

It’s not often a story is appropriate for both of my blogs – 360 Analysis Avenue (focusing on business, finance, and futurism); and my new music blog (New Music Michael).  This story is a perfect example of the two blogs running parallel, however, as the good people over at Mashable just posted an extraordinary article [...]

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Weddings – Society’s Stimulus Program

July 25, 2010

My wife and I were at a wedding yesterday, and yes, a good time was had by everyone – but I left with a couple of thoughts. The first is a point: weddings aren’t cheap nowadays (they never have been, I suppose).  Last night’s had a fairly large attendance (120+ I would guess), and it [...]

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Customer Service – Wins and Losses

July 22, 2010
flickr / Nate Grigg

Does the magic of good customer service amaze you as much as it does me?  This week my wife and I had two very different customer service experiences. On Monday afternoon, my wife was in a Sears store (I probably don’t want to know why), and comes across a light that might work for our [...]

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